Bakstage is a live video platform that lives on a brand's website to enable sales & support through human interaction.
Brands use digital customer engagement to drive growth and increase resilience. Sixty percent of brands say that investing in digital customer engagement has improved their ability to meet changing customer needs.*
Digital customer engagement spend doubles in 2023.*
Bakstage offers a solution for first-party data collection.*
What They Do
The first few seconds when a user visits a website is a crucial determinant as to whether they will stay or go!
Bakstage has a powerful platform for brands to personalize and humanize customer experience using its proprietary Humanized Intelligent Customer Experience (HiCX).
How They Do It
Bakstage's no-code solution enables two-way live audio and video streaming capabilities to build amazing data-driven experiences for customer engagement boosting customer lifetime value.
Brands Use Bakstage for:
(1) Boosting Customer Experience & Onboarding
(2) Customer Education & Marketing
(3) Demand Generation & Sales Enablement
What Bakstage Does For You
What Bakstage Does For You
With Bakstage enabled on our website, you humanize your customer experience - giving customers the attention they expect.
(1) Acquire First Party Customer Data
(2) Increase Website Traffic & Sales Conversions
(2) Improve LTV Through Superior Customer Experience
"Immersive CX boils down to one simple idea: people want to be seen and heard, to be treated not as a transaction or a ticket but as the highly valued customers they are."
Bakstage's AI powered CX platform
Platform Overview
For a short overview on Bakstage.ai, watch the clip on the right.
1:1 Concierge
Watch how Bakstage enables two-way live video conversation between a customer and an in-store specialist at the right time. Bakstage enables businesses to deliver premium experiences that boost conversion, increase customer satisfaction and lifetime value.
1: Many Community Engagement
Watch how Bakstage enables 2 way live video live streaming from a brand's website. This enables businesses to deliver premium experiences that boost conversion, increase customer satisfaction lifetime value and grow and nurture their community.
Bakstage.AI & IBM WatsonX AI
Bakstage.AI team is thrilled to announce our recent partnership with IBM and integration of IBM watsonx.ai to help businesses unlock the full potential of their online sales! By integrating Bakstage.AI with IBM watsonx.ai, we're taking a giant leap forward in revolutionizing online sales and customer experiences.
This collaboration isn't just about technology; it's about enhancing human connections. Our AI-powered 1:1 video concierge, AI Sales Assist, redefines customer engagement by making it more dynamic and personally tailored than ever before.
The synergy between our innovative approach and IBM Watsonx.AI's deep insights means businesses can now deliver unparalleled personalized service. Imagine a world where every customer interaction is not just a transaction but a uniquely crafted experience.
Why KSV & Bakstage?
King Street Ventures "KSV" is an innovation consultancy based in San Francisco that advises Chief Marketing Officers at Fortune 500 companies. We bring the hottest startups in digital marketing, advertising, and customer experience to our clients.
Bakstage.ai is a startup that KSV has carefully vetted and approved to join its startup network for having demonstrated powerful, new technology that's advancing customer experience.
Bakstage.ai is a startup that KSV has carefully vetted and approved to join its startup network for having demonstrated powerful, new technology that's advancing customer experience.
